SERVICE & REPAIRS
Service to ensure your scales are reliable, accurate, and properly documented.
Installation, maintenance, repair, and load testing for almost every make of scale — from a Lancaster company that has been keeping plants weighing since 1961.
Anyone can replace a part. The question worth asking is why it failed. A load cell that dies twice in a year is rarely a load cell problem — it is water sitting in a junction box, a bad ground, a deck that flexes, or a mount that was never right. Replace the part and you have bought a few months. Find the cause and the failures stop. We have been getting to the bottom of scale failures in central Pennsylvania since 1961, on almost every make and model, not just the brands we sell.
That matters most when a scale is down, because product stops moving — trucks sit at the gate, batches wait, shipments miss their windows. The first job is getting you running. The second is making sure the same fault is not back next quarter. Our service trucks cover Lancaster, York, Harrisburg, Reading, Lebanon, and the surrounding counties, plus northern Maryland, and each one carries certified NIST-traceable test weights, so most calls end with a verified, documented scale rather than a return trip.
Whether you need a truck scale installed, a Periodic Maintenance Agreement, an emergency repair, or 100,000 pounds of certified weights for a crane load test, the process starts with a phone call. Tell us what you weigh and what went wrong, and we will engage with you immediately to address your need with a dependable weighing solution.
Scale Installation
Many of the scale problems we encounter started on the day the scale went in — a foundation that moves, a mount that binds, a cable run somewhere a forklift can find it. So we handle the whole job: site review, foundation guidance, delivery, setting, wiring, and calibration with certified test weights before the first load crosses it. That applies to a 70-foot truck scale, a floor scale in a packing line, or a bench scale in the lab.
We install the brands we carry — Rice Lake, Emery Winslow, B-TEK, Cardinal, and others — and we also set equipment you purchased elsewhere. Every installation ends with a calibration report, so your first weighment is a documented one.
- Truck scales, floor scales, tank and hopper scales, bench and counting scales
- Site and foundation review before the scale ships
- Startup calibration with NIST-traceable test weights
- Legal-for-trade placed-in-service work where required
Periodic Maintenance Agreements
Most scale failures announce themselves early — drifting readings, slow response, corrosion at a load cell cable. A Periodic Maintenance Agreement allows us to catch many of those problems during a routine, scheduled visit, instead of during your busiest shift.
We build each agreement around your equipment and your risk. A legal-for-trade truck scale, a checkweigher on a production line, and a lab balance all have different service intervals and different tolerances. On PM visits we can inspect, clean, test with certified weights, adjust as needed, and leave written documentation. PM customers also move to the front of the line when a scale does fail and needs immediate attention.
Scale Repairs — Almost Every Make
If the same scale failed three times in the past year, the part being replaced was probably not the real problem; most likely there was another underlying issue. Our technicians diagnose on-site and carry common parts on the truck, but the visit is not finished until we know what caused the failure — a chafed cable, a wet junction box, a bad ground, a mount doing work it was never meant to do. We repair almost every make of scale, whether we sold it or not: load cells, indicators, junction boxes, cabling, printers, and remote displays.
An out-of-service scale can cost more than the repair. If trucks are stacking up at your scale house or a filling line is stopped, say so when you call and we will dispatch accordingly. When a repair does not make economic sense, we will tell you that too, and quote a replacement instead of billing parts and time on a scale that would more cost-effectively be replaced.
An out-of-service scale can cost more than the repair.
Load and Strain Testing
A crane, hoist, or mezzanine that has to be proof-tested needs real weight hung on it, and finding certified weight on short notice is most of the problem. We keep one of the largest inventories of certified, NIST-traceable test weights in Pennsylvania — up to 100,000 pounds available for a single test. Riggers, crane inspectors, and structural engineers use them to proof-test cranes, hoists, monorails, mezzanines, and lifting gear.
This is a specialty of ours, not a sideline. We deliver the weights, supply the rigging where needed, support the test, and provide the certification paperwork for each weight used. We handle load and strain tests across Pennsylvania, northern Maryland, and the surrounding region.
- Up to 100,000 lb of certified NIST-traceable test weights
- Crane, hoist, and monorail proof testing
- Structural and floor load tests
- Weight certification documentation for every test
Calibration
Auditors, customers and weights-and-measures inspectors all ask the same question: prove the scale was right. Every service visit can include calibration with certified test weights, documented in writing.
Calibration and its paperwork are a large enough subject that they get their own page. See Calibration & Documentation for tolerances, certificate types, and how accredited calibration differs from a standard calibration report.
Common questions
Do you service scales you didn't sell?
Yes. We repair and calibrate almost every make and model, including brands we do not carry. If a scale can be fixed economically, we fix it. If it cannot, we tell you and quote a replacement.
How fast can you get a technician to my site?
We take pride in our response time. We know that when your scale is down, your business is down. In most cases, we respond same-day or next-day — especially if we know your scale is stopping your production and operational efficiency. For existing clients in good standing, we respond to after-hours emergencies. Our 24/7 line is 877-464-3009.
How much weight can you provide for a crane load test?
We can put up to 100,000 pounds of certified, NIST-traceable test weights on a single test — one of the largest certified weight inventories in Pennsylvania. We deliver the weights, support the test, and can supply certification paperwork for every weight used.
How often should my scale be calibrated?
It depends on how hard the scale works and what regulations apply to it. Legal-for-trade scales have mandated inspection cycles, and quality systems like ISO 9001 set their own intervals. Most industrial scales do well on quarterly to annual service. We will recommend an interval based on your equipment and usage, and a Periodic Maintenance Agreement keeps it on schedule automatically.